Rite Aid-coupon vent

[MAWebster92182]

I went to Rite Aid (previously Eckerd) a few weeks ago & was buying things on their rebate list that I also had coupons for. Well, one of those items was a post-it flag highlighter pen that was on sale for $1.99 and had a full rebate offer. Well, I had a $2 coupon good on any Post-it item, but they wouldn't take it. I asked the girl at the register if she could adjust the coupon price to $1.99 & she said that they aren't allowed to accept a coupon if it won't scan. It was a manuf coupon too, not a printed one, which I couldn't understand why the computer wouldn't accept it, except only that I would essentially be making money (because I would get the rebate too).

Anyone else had any issues similar to this? How did you handle it, or did you just let it go?

I just let it go since I would be getting the item for free after the rebate anyways....

[nomoney]

I just went today to Rite Aid and got a deodorant that is on sale for .99. I had a $1 coupon and she actually gave me a penny back. I always use coupons on the free after rebate deals. I've never head a problem!! I would call corporate and let them know!!

[MAWebster92182]

I just emailed them, so we'll see what they say.

[MAWebster92182]

Here's the response:

I have forwarded your comments to the Regional and Store Management so they are aware of this. A member of management will be contacting you shortly.

I do apologize, and appreciate you bringing this to our attention.

[MAWebster92182]

YEAH!!!! Someone from the store called me back today & left a message apologizing, stating that even if I didn't still have the coupon, to come in & they would give me the $2. I am most definately going to do so....It does indeed pay [literally ;-)]to complain sometimes.

[emomom]

That happened to me the other day. The coupon was ripped a bit and a corner of the bar code was missing so it wouldn't scan. He said since it wouldn't scan I can't use it. I told him to key it in because it's not expired, just a little ripped. I told him if he didn't he would have to void my whole sale. Just a couple other things, but he probably didn't want the hassle of calling a mgr, most likely to find out that he could key in the coupon. I used the coupon. I think he was new. The newer the employee, the strictrer.

[MAWebster92182]

Not sure how new the person was, because I don't generally go in that store often, but she was young, so that perhaps might have played a role as well....

[missjade]

in her defense .. i worked in rite aid for 3 years and they always used to tell us that we couldnt accept a coupon for more. because it doesnt ring right and at the end of the day the register comes up short.. so she was prolly listening to the managers

[MAWebster92182]

She told me she could call the manager over there, but they would tell me the same thing. Like I said, I let it go then because I was going to get the item FAR anyways, but still....I'm glad I wrote to them, even though it's not something I do on a regular basis.