Ebay Issue-Advice please!!!!! - Page 2

Persephone · 07-23-2009, 05:03 AM

Quote:

Originally Posted by alixislc1984

Can you ask them to send a picture of the item damaged??

Good idea. A photo of the box. But then they could fake that maybe?

Lucille · 07-23-2009, 06:13 AM

I would let them know that you are going to contact the post office to see if they had noted any damage to the package (generally, if the person is lying this may have them change their mind......but maybe not???)

that sucks.....but it's one of the risks involved in dealing w/ people who you don't know.....hope you find an answer...

Persephone · 07-23-2009, 06:17 AM

Quote:

Originally Posted by Lucille

I would let them know that you are going to contact the post office to see if they had noted any damage to the package (generally, if the person is lying this may have them change their mind......but maybe not???)

that sucks.....but it's one of the risks involved in dealing w/ people who you don't know.....hope you find an answer...

Does the post office keep records?

goldiegirl · 07-23-2009, 06:29 AM

I had something similar happen .Someone bought a pair of boots off me and claimed they were in horrible condition. They filed a complaint with paypal. I told them to mail them back and I would issue a refund.
They mailed them back with delivery confirmation so they could show paypal they had proof-here is the kicker. They only mailed one boot!! Paypal refunded their money. I disputed it and had to fill out an afidavit and have it notorized and mailed in. When they got it they refunded the money back to me(I had stated that they did indeed send me one boot).
So maybe you need to say yes I will refund your money once you send me it back. Or wait for them to file with paypal. There is no way that the package broke unless someone did infact break into themsevles. Have them mail the box back too.

bensmom · 07-23-2009, 06:58 AM

if you don't refund them, they are going to give you a negative feedback. Is it worth it? I don't know what your feedback is like, but if it was me, I would give the refund just to keep my 100% feedback score.

TrashyT · 07-23-2009, 07:54 AM

Maybe start taking detailed pictures of the items and package and keep it on file before you mail it out on your future sells. Sorry to hear about that!

koledust · 08-04-2009, 05:24 PM

I have people lying to me all the time on ebay anymore.... I tell them no refunds. I tell them too look in there package again because i count 3 times to make sure everything is there. I have this problem all the time and that is why I have plans to stop selling on ebay when I am out of stock.

Rainsmommy · 08-04-2009, 08:42 PM

What did you end up doing?

momtocolinnavery · 08-04-2009, 09:03 PM

Quote:

Originally Posted by Rainsmommy

What did you end up doing?

I ended up issuing the refund, I figured I had no other choice and he did say that the package came wrapped in clear plastic which I did not do, so I assuming something happened at the post office and they put plastic around the package

Anyway, I just wanted to make sure the transaction was satisfactory so I issued the refund and he was very satisfied and left positive feeback immediately.

FutureMrsFox · 08-04-2009, 09:41 PM

You have such a good heart. Just remember one thing... Karma.

07-23-2009, 06:13 AM	#12 (permalink)
Lucille is not procrastinating this year...Christmas cards have been ordered :) VickysDeals Addict 5K Coupoints: (32) Join Date: Dec 2006 Location: On Earth :) Posts: 6,830 $aved!: 848 Helped 439 People $ave View My Homepage	I would let them know that you are going to contact the post office to see if they had noted any damage to the package (generally, if the person is lying this may have them change their mind......but maybe not???) that sucks.....but it's one of the risks involved in dealing w/ people who you don't know.....hope you find an answer...
	2009 Store Spending: 1362.86 2009 Store Savings: 660.51 - 48.46% Saved (as of 10/03/09) http://wife-mother-sister-friend.blogspot.com/ My Ebay Link: http://shop.ebay.com/merchant/melluc...Q_fromZQQ_ipgZ

08-04-2009, 05:24 PM	#17 (permalink)
koledust has no status. 100 Post Club Member Coupoints: (18) Join Date: May 2007 Posts: 150 $aved!: 1 Helped 0 People $ave	I have people lying to me all the time on ebay anymore.... I tell them no refunds. I tell them too look in there package again because i count 3 times to make sure everything is there. I have this problem all the time and that is why I have plans to stop selling on ebay when I am out of stock.
	Click ME to see my EBAY items! Great Survey Site...Lots of free things... check it out be Click HERE! Live in Louisville: need $1000 dollars a month? (we're hiring!) PM me!

08-04-2009, 09:41 PM	#20 (permalink)
FutureMrsFox is so sick. I have to stop coughing eventually, right? 750+ Post Club Member Coupoints: (18) Join Date: Aug 2008 Location: Colorado Posts: 755 $aved!: 47 Helped 11 People $ave	You have such a good heart. Just remember one thing... Karma.
	I'm Danielle Nanny Mommy to Caia (2 year old yellow lab) RIP Baby Girl. We miss you terribly. Future wife to Nick - My mister wonderful Mechanical Engineer ISO: Free Moster energy drinks, Skintimate, BoGo Dog treats, Purina dog food, Vaseline (lotion or oil) Clean & Clear, Opti Free (IP's okay!) Neutrogena Face Wash Check out my blog at: http://livetosmileandlove.blogspot.com/

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07-23-2009, 06:29 AM	#14 (permalink)
goldiegirl is so far behind from being sick!!! VickysDeals Addict 5K Coupoints: (163) Join Date: Oct 2006 Location: NH Posts: 11,978 $aved!: 1802 Helped 1474 People $ave	I had something similar happen .Someone bought a pair of boots off me and claimed they were in horrible condition. They filed a complaint with paypal. I told them to mail them back and I would issue a refund. They mailed them back with delivery confirmation so they could show paypal they had proof-here is the kicker. They only mailed one boot!! Paypal refunded their money. I disputed it and had to fill out an afidavit and have it notorized and mailed in. When they got it they refunded the money back to me(I had stated that they did indeed send me one boot). So maybe you need to say yes I will refund your money once you send me it back. Or wait for them to file with paypal. There is no way that the package broke unless someone did infact break into themsevles. Have them mail the box back too.

07-23-2009, 06:58 AM	#15 (permalink)
bensmom is , VickysDeals Addict 2K Coupoints: (24) Join Date: Oct 2006 Posts: 2,949 $aved!: 232 Helped 2315 People $ave	if you don't refund them, they are going to give you a negative feedback. Is it worth it? I don't know what your feedback is like, but if it was me, I would give the refund just to keep my 100% feedback score.

07-23-2009, 07:54 AM	#16 (permalink)
TrashyT is Frugal is the new black! 500+ Post Club Member Coupoints: (0) Join Date: Jun 2007 Location: Houston, TX Posts: 542 $aved!: 245 Helped 34 People $ave	Maybe start taking detailed pictures of the items and package and keep it on file before you mail it out on your future sells. Sorry to hear about that!

08-04-2009, 08:42 PM	#18 (permalink)
Rainsmommy is Loving her family VickysDeals Addict 5K Coupoints: (63) Join Date: Apr 2007 Posts: 7,315 $aved!: 604 Helped 159 People $ave	What did you end up doing?