Kellogg's/Dell Fuel for School Rebate Update:)

[MnM's Mama]

Ok Good news kind of for those of you who are still waiting for your rebate.

Figured I'd post this here in the rebates section there have been other discussions in chit chat, coupons, etc. regarding the Fuel for School Kellogg's/Dell promotion.
Here is the history up to date all in one place:

The Dell rebate code expires September 30th and Kellogg's has been slow getting them mailed out.
Personally called Kellogg's and informed them that our family purchased the required Kellogg's items July18th and sent in the rebate form along with upc's July20th. After calling Kellogg's August 25th I was informed that it was entered into their system at Kellogg's August 3rd and to expect my check and rebate code in 90 days.
That puts the rebate code arriving on or about November 3rd which happens to be when into the school year and over a month after the Dell code expires. I explained to the Kellogg's rep that we were hoping to purchase a laptop before then for this current semester ...preferably a DELL Laptop because of the rebate lol she apologized but said that's all she could tell me.

So then both Kellogg's and Dell were sent a letter from me expressing my deep concern and unhappiness regarding the Fuel for School promotion. Here is a quote from Dell's response email

"Thank you for contacting Dell Online Customer Care.
I understand from your email that you are upset with the Kellogg's promotion. I see that you are not satisfied with the level of service you have received. I sincerely apologize for any inconvenience caused to you. We have taken your feedback into consideration and we assure you that we will work on making improvements based on your feedback.
To place a new order, please contact our sales department at:"

(To place a new order LOL! Think they missed the point of the email. We wanted to buy a new laptop from Dell BEFORE school started but hadn't received the coupon code from the rebate in time and it looks as though it won't arrive until the second semester nearly starts!My love of Dell was beginning to wane after receiving this email response and I told Dh to start looking at netbooks)

After hearing no appropriate response later last week I spent 2 hours on the phone to Dell speaking to 5 different CS reps before the 6th one was able to find the promotion I was discussing. Unfortunately she informed me that Kellogg's was running the campaign and you guessed it I have to call Kellogg's. Ok well somehow I managed to get her to connect me to Dell corporate and I was able to leave a message.

Today I received a return phone call from DELL!
The conversation was a way better response than the one received via email last week.

This Brian listened patiently while I expressed our concerns regarding the promotion and the response time regarding the rebates.

Wanting to emphasize what a disappointment the fuel for School campaign has been thus far I mentioned that it is being discussed in online forums.

Dell's concern for their integrity and the end result of losing possible sales as well came thru in our discussion. If the rebates are not being received in a timely manner from Dell's partner, Kellogg's, in order to be used BEFORE the start of this current September's school season and arrive expired to the consumer, it hurts name branding which they have taken such care to build.

He promised to look into the Fuel for School promotion and get back to me. I am feeling very hopeful that things will continue to look up regarding this matter after our phone call this afternoon So let's all cross our fingers
So call me fickle I am falling for Dell again

[njoy15riley]

Thanks for the update info. I, too, mailed out my rebate form in July and have been waiting to hear anything. It's good to know that Dell is looking into this as I was hoping to purchase a netbook for my son.

[Bookdust]

Keep us posted. I was planning on using that cDell coupon.

[mommytoblueyednerds]

Originally Posted by Bookdust

Keep us posted. I was planning on using that cDell coupon.

Yeah for LapTop for Bookdust

[goldiegirl]

Thanks for the info! I too wanted to buy a laptop from Dell with the code because mine died...I hope I get my rebate soon!

[Persephone]

What was the dell part of this? I just done it for the Kelloggs part.

[Bookdust]

Originally Posted by mommytoblueyednerds

Yeah for LapTop for Bookdust

Don't hold your breath, girl !
With MY karma, the car will throw a rod
or drop the transmission and
there goes the laptop. LOL

[triciaKaye]

Originally Posted by Bookdust

Don't hold your breath, girl !
With MY karma, the car will throw a rod
or drop the transmission and
there goes the laptop. LOL

Aww, don't call it karma!
If it's really Karma, you should have the best things happen to you, as nice as you are!

[MnM's Mama]

Tonight at 6:43pm est I got an email from the person who called me yesterday from Dell

"Good news… the coupon doesn’t expire until mid-Jan, so there’s plenty of time!!"

I know most of us did this Kellogg/Dell Rebate in July when it started expecting to buy new laptops/minis before the Sept. 2009 school year started. However, maybe we can start thinking about Christmas

Hey Dh! Mama's got her Christmas wishlist started it's spelled L-a-p-t-o-p!

[mommytoblueyednerds]

Originally Posted by Bookdust

Don't hold your breath, girl !
With MY karma, the car will throw a rod
or drop the transmission and
there goes the laptop. LOL

I agree with Tricia - as nice as you are.....................it'll fall into place